You can associate users who have a Customer Portal Manager Standard license with the customer portal user profile or a profile cloned and customized from the customer portal user profile. It allows contacts to log in to your customer portal to manage customer support. If you don’t have a customer portal but want to easily share information with your customers, you need Experience Cloud User Licenses. Note: Starting with Summer ’13, these licenses are only available for organizations that already have a Customer Portal. Users of a Customer Portal site have the Customer Portal Manager Standard license. You have to contact Salesforce for information about the number of customer portal licenses you can activate.įind more information here. The Overage High Volume Customer Portal license is the same as the High Volume Customer Portal license, except that users do not have unlimited logins. Users with this license can access accounts, assets, cases, contacts, custom objects, documents, ideas, and questions, depending on their permission settings. This license gives contacts unlimited logins to your Service Cloud Portal to access customer support information. Service Cloud Portal users have the High Volume Customer Portal license.
However, external users do not have access to the internal org.įind out more details here. External users with a member-based license (that is, a license that is assigned to a specific user) are able to access a community as many times as they want. A community license works like a standard Salesforce internal license. Required Editions: Enterprise, Performance, Unlimited, and Developer Editions.Įxperience Cloud sites use community user licenses. The following licenses are used for external users: Customer Community, Customer Community Plus, Partner Community, External Apps, External Identity, and Channel Account. This article covers the different types of Salesforce licenses that exist with their details. We bet you might have heard about Salesforce communities that connect organizations with their partners, employees, customers, etc. Such communities help them generate new ways to engage with customers, provide efficient service, and complete access to information. In this regard, businesses of all sizes create communities to engage and support their customers and partners. The foremost challenge that organizations face today is to provide excellent customer service to their customers and partners and include it in their daily processes.